COVID-19 DISPATCH & DELIVERY NOTICE
During the Covid-19 pandemic, we continue to dispatch as usual within our existing time frames. We dispatch Monday - Thursday to reduce the likelihood of plants sitting in courier warehouses over the weekend. Our couriers advise us that there are some delays on all services, so although we send our parcels on a 24 hour service, this is not currently guaranteed by the courier. Please keep an eye on the tracking information provided to you on your dispatch confirmation email.
Dispatching your order -
We currently dispatch on a Monday - Thursday as we aim for all live plant packages to be recieved before the weekend to avoid unnecessary delays in transit. Please note that if you order after 12 noon on a Thursday your order will be shipped on the following Monday unless by prior agreement.
On occasion, your chosen items may be ordered directly from the growers and may take 1-2 weeks to arrive to you. This is usually because your plant has very specific condition requirements and we can trust that your plant has had the very best care right up until you recieve it.
We do ask for your understanding when it comes to dispatch timescales. Plants are living organisms that perish unless treated appropriately. If weather conditions are not suitable for transport by our growers or ourselves, we may need to delay dispatch so that you receive your plants in the best condition possible. Please note: in order to protect plant health, we also reserve the right to avoid plants being in transit over the weekend if weather conditions are unsuitable.
Should some of your item(s) not be ready for immediate dispatch, we wait to ship all items together to support the carbon footprint movement. If you require part of your order to arrive earlier, please get in touch. (There may be an additional carriage charge payable for more than one delivery).
When You Can Expect Your Parcel -
Your plants arriving in top condition is our priority, we aim to send out plants on a 24 hour service with out trusted courier. You will recieve an order confirmation and dispatch confirmation to confirm when your parcel is on it's way. The count-down for arrival can then begin!
Delivery Instructions -
There is a facility within the check out process to add delivery instructions for the courier to follow. These instructions are passed on directly and securely to our courier. Please advise during check out if you have any specific requirements, or if there is a safe place for your parcel to be left. If you request for your parcel to be left in a 'safe place' and unattended this is at your own risk and we are not able to refund you for any lost or items damaged by weather.
Delivery Information That You Provide -
If any of the delivery information you provide is incorrect, and we have not been made aware of corrections before dispatch - we hold no liability or responsibility over the shipment made. We will not resend or refund your order unless it is recieved back to us in a resalable condition. Additional/second delivery charges will be payable by the customer.
Delivery Charges -
We charge a UK Mainland flat rate delivery and packing charge of £4.99 for all orders up to £49.99. All UK Mainland orders over £50 that are sent as one shipment are free of charge.
Our Delivery Destinations -
We are a UK based plant company that provides house plants delivered across the UK.
Special Delivery for Offshore, Scottish Highlands & Northern Ireland
The charge is £24.99 for DPD courier to Offshore, Sottish Highland & Northern Ireland addresses, which is sent on a 24 hour or 48 hour service depending on the courier services offered in your area.
We are also unable to deliver to PO BOXES and BFPO addresses.
Every plant delivered by us is grown in a professional and caring environment. Not only this, but each and every plant goes through two strict quality control checks, by the grower and by ourselves. We have worked hard to ensure each and every plant is stable and carefully set within your parcel to avoid damage on their road trip to you. The loss of the odd leaf in transit on a healthy plant should not generally be a cause for concern.
We hope that you love our plants as much as we do, but if you find that your plants have arrived significantly damaged please contact us at [email protected] and we will do all we can to put things right.
Returning and/or Refunding Plants -
If your plant arrives and it has been damaged in transit and will not recover, please let us know immediately by email to [email protected] and send photographs of any issues. Please take photographs before re-potting or pruning so that we can understand how your items have arrived to you.
We do not except returns unless by prior agreement following the above communication including photographs.
We aim to resolve to your satisfaction, and will discuss with you if it is appropriate to replace, partially refund or fully refund depending on the issues raised.
We do not accept returns if you have changed your mind.The legal right to cancel because you have changed your mind does not apply to perishable goods inlcuding plants.
We ask for your understanding that all plant sizes are approximate due to each and every one having it's own personality. It is inevitable that there may be some variation in sizes and shapes to that of the example images and each plant. We do all that we can to ensure that your plant is at the very least the minimum to the size indicated on the product listing. Plant heights include the height of the brown pot.