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Show Us Your Houseplants

We love to see your plants in their new home. Show off your new plant on Instagram or Facebook - we feature the best photos!

Have A Question?

We’re here to help, if you have a question please email us at [email protected]

Plants Are Living Things

Shipping live plants doesn’t always go as perfectly as we’d like. If something isn’t quite right, please send us photographs and let us know straight away so that we can get it sorted.

Delighted With Your Plants?

Please share the good news with others - you can review on Google by clicking: www.houseplant.co.uk/google

 

 

Our Refund & Replacement Policy

Every plant delivered by us is grown in a professional and caring environment. Not only this, but each and every plant goes through two strict quality control checks, by the grower and by ourselves. We have worked hard to ensure each and every plant is stable and carefully set within your parcel to avoid damage on their road trip to you. The loss of the odd leaf in transit on a healthy plant should not generally be a cause for concern.

We hope that you love our plants as much as we do, but if you find that your plants have arrived significantly damaged please contact us at [email protected] and we will do all we can to put things right.

 

Damaged Plants

If your plant arrives and it has been damaged in transit and will not recover, please let us know immediately by email to [email protected] and send photographs of any issues. Please take photographs before re-potting or pruning so that we can understand how your items have arrived to you. Please ensure you have contacted us within 7 days of receipt of your plant. We regretfully do not refund or replace if you have not contacted us within 7 days of the receipt of your plants due to the environmental factors that may affect the plant. 

 

If You Have Changed Your Mind

We do not accept returns if you have changed your mind. The legal right to cancel because you have changed your mind does not apply to perishable goods including plants. 

 

Plant Listings 

We are advised of the plant varieties at the time of purchase between us and the growers. Every stock line recieved to us is listed with a current photograph of that batch, as well as the variety name as dictacted by the grower. We cannot be held responsibilty for any errors in variety name or care instructions as it is listed in good faith with the information provided to us by the growers. 

 

Returning Plants

We do not except returns unless by prior agreement after following the above communication including photographs.

 

Plant Sizes 

We ask for your understanding that all plant sizes are approximate due to each and every one having it's own personality. It is inevitable that there may be some variation in sizes and shapes to that of the example images and each plant. We do all that we can to ensure that your plant is at the very least the minimum to the size indicated on the product listing. Plant heights include the height of the brown pot.

 

Resolving Your Concerns

Every plant is different and has different requirements. For this reason we aim to resolve to your satisfaction, and will discuss with you if it is appropriate to replace, partially refund or fully refund depending on the issues raised.