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Terms & Conditions

TERMS & CONDITIONS

Please read through our terms & conditions carefully as they explain how you use our website, what information we hold and what you can expect from us. 

We want you to love our house plants as much as we do. If you are unhappy with any aspect of your house plant delivery, please let us know straight away and we will do all we can to make it right. You can email us at [email protected]

Our contract with you begins when we send you notification that your order is being processed. 

 

Ordering - 

When you place an order through our website, you do so in accordance to these terms & conditions which is subject to us firstly accepting your order. We reserve the right to refuse your order should the product be no longer available from the growers. 

We will acknowledge acceptance of your order via email, when you will be notified of its progress. Once we have sent you this order confirmation there will be a legally binding contract between Houseplant.co.uk (Trading Under Les Fleurs Ltd) and you.

Please ensure all of the information you provide is correct, as we do not take any liability for orders that are unable to be delivered due to incorrect information provided at the time of check out. 

If we are unable to fulfil your order, a full refund will be provided which will land as cleared funds into your bank account between 5-7 working days in accordance with the payment provider used. 

 

Delivery - 

We offer delivery throughout the United Kingdom, with exception to the following;

We cannot deliver to the following areas due to product shipping restrictions;

The Channel Islands

The Republic Of Ireland

We are also unable to deliver to PO BOXES and BFPO addresses. 

In the event that plants are delayed in transit to us from the growers (which is out of our control), we aim to deliver all products to you within a 24 calendar day period. We ask for your understanding in the matter of delivery timescales as our priority is delivering plants in the very best condition, which sometimes may require a small delay. 

We will deliver your order to the address specified on your order during checkout. We do not accept liabililty for loss or damage to goods as a result of incorrect address information provided by you. If re-delivery is required due to incomplete or incorrect delivery information provided by you, another delivery charge will be payable by you. 

You can add instructions for delivery during the check out, which are given by us to the courier. If you request for your items to be left unattended, this is at your own risk and we are unable to reimburse you for any loss or weather damaged items. 

We do not accept returns if you have changed your mind.The legal right to cancel because you have changed your mind does not apply to perishable goods inlcuding plants. 

After 7 days from the date of initial delivery, you recognise that we have no control over the condition of the plants due to the care, atmospheric and enviromental conditions in which you place the plant. We have no further liability in respect of the plant due to the perishable nature of our product. 

 

Cancelling Your Order- 

To cancel your order, you can use the contact us page or send an email to [email protected] We can only cancel an order that has not yet been dispatched. We reserve the right to charge a cancellation fee of 40% of the order total as every product is specifically sourced on your behalf, direct from the grower. Once an order has been dispatched, we can no longer cancel your order. 

We do not accept returns if you have changed your mind.The legal right to cancel because you have changed your mind does not apply to perishable goods inlcuding plants. 

Photographs of Plants & Product Listings- 

Please bear in mind that we are working with nature and that each and every plant image used on this website is indicative of the variety of plant you will recieve and not a guarantee of shape or colour of the individual plant delivered. Mother Nature and the weather takes control of each and every one of our plants and whilst we do all that we can to ensure every plant is robust and beautiful, we cannot guarantee that the plant you choose will look exactly like the photograph shown. (But hey, thats all part of the fun of a new plant baby arriving, eh?).

We try to provide an accurate representation of the plants and products that we sell, however please note that the photographs and descriptions are for use as a guide only. The products inevitably will vary to that shown as we cannot photograph every individual plant that is shipped. 

Plant maturity will where possible be represented in the product illustrations, however where more than one size is available to purchase the plant you recieve may look quite different. 

If a plant size is not available we may, at our descretion, provide a bigger plant at no additional cost to you. 

The plant size provided in the product listing is approximate, whilst including the full length of the stem, foliage and depth of the plant pot (inc roots) - not just from the top of the soil.

We reserve the right to change/increase prices and remove special offers at any time. 

All prices on this website include VAT where applicable. Our VAT number is GB175896349 (Houseplant.co.uk Trading Under Les Fleurs Ltd). 

If, by mistake we have not listed the correct price, we will not be liable to supply goods to you at the listed price, but must notify you that we are exercising our right to cancel and will refund your order in full before dispatch has taken place.

We take payment upon receipt of your order. Where a payment is withheld by the payment provider, we reserve the right to withhold dispatch until funds are cleared and recieved by us.

 

Pet Friendly Plants - 

We know how important our furry friends are which is why we have dedicated a whole area on our website to non-toxic, pet friendly plants. Where possible we endeavour to ensure that our products are listed correctly as pet safe or not safe for pets, however we advise to carry out your own research independant of our site.