Less to do with the plants and more concern with the delivery service. I've taken two full days to sit at home and wait because they keep pushing it back at the end of the day the delivery is due. No customer service from delivery service whatsoever. Spent over 100 pounds just to feel like i'm waiting around with no direction. Houseplant may not be directly responsible for the shipping company but as the company they've chosen to work with affects their user experience, I think they can do better.