Ordered two different palm plants from this company and I have to honestly say, of all the plant companies I have used this year, for seedlings or garden ready plants, this one has to be the best by far! The care used in the packing the plants proved to me how much they care about the plants? Both plants wrapped individually in brown paper. On opening the paper the top of the soil was encased in straw and wrapped in some type of cling film to stop it from falling out. Both placed in a long box and arrived beautifully! No bent greenery, no leaves broken off or yellowed. They will be my number one to go to for any plants needed in future. Plants arrived perfectly and the company do not deliver over the weekend in order that their plants don't have to sit in storage somewhere. Care of the plant is a definite priority this company. Thank you so much Hoseplant.co.uk!