2 stars from me because they use the delivery company DX. Read the reviews here your self about DX, they're notoriously unreliable and impossible to contact. I recently ordered a small house plant and it's been delivered to Glasgow (I live in Edinburgh). Despite DX making the mistake it's apparently up to me to sort out the issue and reschedule delivery (2 days later than it should have been). God knows what state my poor plant will be in when it's finally delivered (if at all!)! I will never order anything again from Houseplants UK while they continue to use DX for their deliveries. Be warned!