This was my first purchase from Houseplant, so I was not sure how it would work out. I was not disappointed! I was kept fully aware of the progress from when I placed the order, through dispatch and right up till it reached my front door. Not only was it well documented, it was also quick - 3 days from order to receipt. I was very impressed with the packaging. I undid it all, lifted out the plant (noting that all the flowers were still intact), put it into a ceramic pot and then onto the window sill. Now it is down to me to keep it in that excellent condition.